Pharmacy Direct is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.

This policy statement affirms Our Commitment to comply with those principles.

You have a number of rights under this legislation, including the right to access the personal information that we may hold about you.
Much of this information we hold must be collected because the law requires it. For example, details of your prescriptions are required to be collected under the National Health Act and State or Territory Pharmacy legislation.

Pharmacy Direct is committed to complying with privacy laws. Patient medical details and all dispensed prescription records are private and confidential. Pharmacy Direct collects general information for the purpose of providing you with product information and promotional offers.
We may share this general information with companies within the Coles Group and with third party service providers who assist us with these activities. We may also provide you with product information or promotional offers from within the Coles Group.
To request access to the information we hold about you, or to advise us that you do not wish to receive information from us, please contact us on 1300 DIRECT (1300 347 328) to let us know.

If you have any concern please raise it with us first as we may be able to resolve the issue. You can speak to the pharmacist in charge or send us a note to this address:

3 Coal St.
SILVERWATER NSW 2128

Pharmacy Direct does not use 'cookies' to track customers visits to other web sites.
Pharmacy Direct DOES NOT store credit card information on our web server. This means you will need to provide your credit card details for each order you submit via the web site, we do this to protect your security.

Pharmacy Direct uses 128-bit 2 key encryption to protect the customers, address and credit card information. The Pharmacy Direct encryption certificate is maintained by Thawte.

To view more infomation about the Pharmacy Direct Encryption Certificate click here.