Medicare Numbers

New government regulations require you to provide your full Medicare number and Medicare expiry date every time you request your prescription, if that prescription is entitled to a PBS benefit. You do not need to provide your Medicare number for private prescriptions.

When necessary, please write the patient's name as it appears on the Medicare card and include the Medicare number in front of the patient's name.
See Example of medicare card.

PBS & Authority Prescriptions

Items on the Pharmaceutical Benefits Scheme (PBS) are $30.70 and $4.90 on concession.
PBS prices are only available to customers with a Medicare Card. Some items which are subsidised by the PBS to treat special conditions require an AUTHORITY prescription.
These items are marked with an 'A' and require an authority to be on PBS. If you do not qualify for an authority script your doctor may write a private prescription and this is the price quoted in the catalogue and website.

Multiple Quantities for Items on the PBS

We cannot supply multiple quantities of PBS items ($30.70 or $4.90) unless certain other conditions apply. EG. a marked Regulation 24 or an Authority.
If you want multiple quantities for a special reason (eg. going overseas) please indicate this in the "comments field" and we will deal with this on a case by case basis.

Health Care and Pension Card Holders

NSW government regulations require you to provide a concession number and the expiry date of your card every time you request your prescription.
This applies to each person on each order. If this is not done we will have to contact you before we dispense the script.
We guarantee that you will pay no more than $4.90 for you PBS medication when we supply you with the brands that we recommend.
When your order contains items that are on the PBS that we cannot discount, i.e. the $4.90 or $30.70 ones, then your order is postage free within Australia only.

Prescription Repeats

If you would like us to file your repeats, please write 'Please Keep Repeats On File' in the Order Notes field located on the Review Order Page.
Repeats can be forwarded quickly on request. Please advise us each time you order.

Receipts and PFR Stickers

Receipts for private health funds are sent with all orders. PRF stickers are sent when appropriate.
PBS regulations do not allow us to issue PRF stickers for multiple quantities.
In a situation where the item attracts a government subsidy and we discount below the government price then we are required to dispense a private prescription.
The safety net total of all your prescriptions is available at any time.

Refrigerated Items

Some items require refrigeration and these we are unable to supply by mail. These items are available for personal shoppers only and are marked with an 'R'.

Schedule 8 Prescriptions

Regulations state that we can only dispense and supply schedule 8 items ( Narcotes, Ritalin, etc.) if a doctor registered in NSW writes the prescription.
These items are marked S8. Repeats must be kept by the pharmacy and not returned under any circumstances. Repeats can only be dispensed at specific intervals.