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Frequently Asked Questions

Pharmacy Direct supports the BPAY payment method

Pharmacy Direct will match any competitor's current advertised price.

Shop Address
3 Coal Street
SILVERWATER
NSW 2128
Open Mon to Fri
8.30am to 5.30pm
Sat 8.30am to 4.00pm
Sun Closed
Pharmacists are available to assist you during shop opening hours
Mail Address
Pharmacy Direct
Reply Paid 69380
SILVERWATER NSW 2128
Phone
1300 DIRECT
(1300 347 328)
Australia Wide
(02) 9648 8888
within Sydney
Mon to Fri
8.00am to 6.00pm EST
Pharmacists are available to assist you during call centre opening hours
Fax
1300 656 329
Australia wide
(02) 9648 8999
within Sydney
24 hours a day,
7 days a week
Email
pharmacy@pharmacydirect.com.au
Proprietor
Sydney Drug Stores Pty Ltd Trading as Pharmacy Direct
Manager
Deborah Hudson

Frequently Asked Questions
GENERAL QUESTIONS
  1. How long will it take me to receive my order in the mail?
  2. Can I order my prescriptions by telephone/fax/online?
  3. Why is Pharmacy Direct much cheaper than other pharmacies?
  4. Do I pay postage if I order PBS prescriptions?
  5. Why do I need a prescription to order some items that I can buy without a prescription in a store?
  6. If I find a product cheaper elsewhere, will you match it?
  7. How can I pay for my order?
  8. Can I order a product that isn't in your catalogue?
  9. If I don't live in Australia, can I order online?
  10. What do I do if I have forgotten my customer number/login?
  11. Can I keep my prescriptions at Pharmacy Direct?
  12. Can I buy products from your web specials in-store?
  13. If I live overseas, can I order prescriptions?
  14. How do I find products?
  15. What happens if a product that I have ordered is out of stock?
  16. Is there anyone I can talk to for pharmaceutical advice?
  17. How can I order?
  18. What is Pharmacy Direct's returns policy?
  19. Can I request a catalogue for my friend?
  20. What is Pharmacy Direct's refund policy?
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